You may return new/unworn, unopened items in the original packaging within 30 days of delivery for a full refund. The cost of return shipping will not be included in your refund.
Please send returns to this address:
Kate & Meri Returns
1525 N Main St
Bountiful, UT, 84010
If your order has a shipping or production issue, please contact us within 14 days and we will make sure you are either refunded or sent a replacement onesie at no additional charge to you.
You should expect to receive your refund within 4-10 business days of us receiving your returned item. However, in many cases you will receive a refund significantly quicker. This time period includes the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 7 business days).
In cases where a return is desired where there was not a shipping or production error there is some difficulty due to the nature of custom products. Nonetheless, if you aren't 100% happy with your onesie, contact us and we'll work with you to make it right. We want you to be happy and will do everything we can to make that happen!
Please contact us with any questions.